Q&A

Question and Answer

  1. How can you clean a feather pillow? Does Martinos offer this service?
  2. Is there any tricks to removing super glue at home, or do I have to bring it in for professional cleaning?
  3. I have a sweater that the care label reads “Hand Wash Only”. Can I wash it on the delicate cycle?
  4. Should I store my clothes in the bags my cleaned clothes are returned in?
  5. How long can I expect a shirt to last?
  6. Why do shirt buttons crack and break off?
  7. Should I store my clothes in the bags my cleaned clothes are returned in?

1. How can you clean a feather pillow? Does Martinos offer this service?
Pillows containing feathers can be rejuvenated in our Pillow Vac Machine. The contents of the pillow are emptied into the machine where the contents will be agitated by brushes that rotate and expose the feathers to a special germicidal light. The old ticking is discarded and the rejuvenated contents are blown into a new ticking. The open end is then sewn shut, and the pillow not only looks brand new, but has been completely sanitized. Remember, if you had a cold and didn’t have your pillow cleaned, your pillow is still harboring those germs!

2. Is there any tricks to removing super glue at home, or do I have to bring it in for professional cleaning?
Nothing has changed when it comes to removing super glue – it can’t be done safely. Once super glue dries, it is virtually impossible to dissolve it without damaging the fabric. Sorry.

3. I have a sweater that the care label reads “Hand Wash Only”. Can I wash it on the delicate cycle?
There is some risk involved in using any care process not recommended by the manufactuer. Hand washing involves manual removal of soils with water, detergent and a gentle squeezing action. A care label that reads “Wash on Delicate Cycle” indicates the soil can be removed with water, detergent or soap, slow agitation and reduced time in the washing machine. If you do choose to wash your garment on the delicate cycle, agitation may be further minimized by putting the item in a net bag. Even this procedure is in violation of the care label instructions, and places responsibility for damages on the launderer rather than the manufacturer.

4. Should I store my clothes in the bags my cleaned clothes are returned in?
The bags we provide are intended to protect your garments until you get them home. Fabric needs to breathe. It’s best to store clothing uncovered or in fabric garment bags. Please return plastic bags as we do recycle.

5. How long can I expect a shirt to last?
Industry experience shows that on average shirts have a two year wear life expectancy. However, the number of launderings is a better measuring method. The average laundered shirt should have a wear life of 35 to 50 washings. This can vary depending on the amount of abrasion and strain placed on a shirt during wear, the fiber content, the type of fabric and the laundering procedure. David Martino, our laundry manager, uses the PLATINUM Shirt Service so your shirts will last longer with less shrinkage.

6. Why do shirt buttons crack and break off?
Buttons may crack during the pressing process. The majority of buttons are made from a polyester resin. The strength of the button depends on the amount of polyester in the resin; some inporters use off-quality buttons that do not meet the requirements of one or all of the following criteria: color, visual inclusion, ships or cracks and uniformity of size. This does save manufactures money but results in higher than average breakage.

7. Should I store my clothes in the bags my cleaned clothes are returned in?
The bags we provide are intended to protect your garments until you get them home. Fabric needs to breathe. It’s best to store clothing uncovered or in fabric garment bags. Please return plastic bags as we do recycle.